Global outsource delivery centers gives clients maximum benefits
The term “Global Delivery Model” is typically associated with companies engaged inconsulting and services delivery business and using a model of executing a project with a team that is distributed globally. This is how we provide global support from our three delivery centers. We may have three delivery centers but we work seamlessly together. For example, if we have a client in London, then our Cape Town team will provide support during the day and evening and then seamlessly handover to the Perth team. They will then continue to provide support until it’s time to hand back to Cape Town. This is all done without bothering the client and is a particularly effective way to work on large, deadline critical tasks. Our clients know that they have round-the-clock Exigent support..
How we do this? It’s simple. We cross-utilize resources between each delivery center. The three delivery centers work in different time zones giving a ‘24/7’ service to our clients.
Our team managers constantly communicate with each other not only within each delivery center but across all three. They ensure that, when they finish their shift, they hand over all tasks to the next team manager providing a fully traceable and detailed paper trail for continuity and auditing purposes. Having built a strong working relationship with the client, the managers are trusted to assign tasks across centers as appropriate. We ensure that our teams all have the same knowledge and experience and that they are reliable and approachable. This ensures consistent and high quality work every time. An added benefit is that our clients can speak with any of our team and know exactly the status of their project.
Ultimately, we believe in the power of the sum of the parts: our technology, our people, our methodology and our delivery centers. Combing these together with strong commercial experience means that we help you reduce costs and increase compliance, as well as delivering on your promises.
It’s no coincidence that today is the Winter Solstice – the longest night for the northern hemisphere and the shortest for the southern – half the world is sleeping and the other half is awake, Exigent is providing support day and night.
