Communication is key to successful outsourcing
Exigent Virtual Support (EVS) has world class capability to ensure effective customer communication that leads to a successful relationship between you and your outsourcing partner.
Jason Smith, a client service manager, believes that effective communication impacts both sides of the profit equation—cost savings and revenue growth. We need to know what support the clients need and they need to know that we understand their instructions and are going to meet the deadline with quality support.
It’s important for us and our clients to feel we’re easy to reach out to. Whether they prefer to pick up the phone, send us an email, talk face-to-face via a video conference or even if you want us to be onsite, we’re always willing and available to accommodate.
Here are four effective ways we talk and listen to our customers:
- Active listening: active listening is fully concentrating on what is being said rather than just passively ‘hearing’ the speaker. Literally it involves listening with all senses. We aim to fully understand your needs and respond to the task appropriately.
- Professional yet personable: people like working with polite and friendly people. Ensure you are yourself but remain professional whether talking in person, on the telephone, by email or via video call. The idea is to make your client comfortable.
- Ask questions and check that all aspects are clearly defined: in addition, we aim to provide applicable solutions to address the changing demands and needs of our clients. We look for clarification to give our 100%.
- Put yourself in their shoes: what would make you confident that someone was looking after your needs and thinking about your deadline? Would that extra email or telephone call help? If so, we do it.
The current outsourcing business world works remotely, operating globally in different geographies, multi–cultural environments and diverse technologies. Exigent have a proactive communication platform in place that brings efficiency and result to your business.
