First off, what is Shared Services? In short, it is a cost-effective way of providing administrative support to front line lawyers.
What precisely does this mean? When you want to get your message out there, you need collateral and an identifiable target market. At Exigent, we provide the collateral in the form of database management plus a creative team to develop all your marketing materials.
As an example, for our all-important new client, we can completely administer the on-boarding. We have administrative specialists who can produce, amend and archive all your files, as well as supporting debt-collection.
To summarise, we are saying that technology allows us to deliver seamless remote support using experts in InterAction, Word, Excel and Visio.
Our teams are trained in Six Sigma, lean delivery and effective communication to guarantee cost-effective, quality service exactly when required. Often we can achieve the desired results which our clients expect and receive, by simply using the investments that they have already made, to the fullest potential.
Our advice is not to “boil the ocean” but to take baby steps. When you establish a Shared Services partnership over time and as the outsourcing partner proves credibility and the trust is established, having experts running each part of the programme is more cost-effective and efficient.
Common mistakes include: Not having a clear vision for your outsourcing strategy, lack of internal communication which can result in poor buy-in to start with, not having a phased and structured approach with clear governance.
Best practice can deliver some of these benefits:
· 24/5 or 24/7 support as required
· Dedicated, fully-trained, teams who become experts in your particular requirements
· Target deadline and client satisfaction achievement of >98%
· Savings realised of c.30%
About us:
We offer a highly qualified 24/5 global support base of 450-plus team members, using state-of-the-art technology, operating from our secure delivery centres located in Cape Town, Perth and Bangalore.
Using our flexibility and scalability, we can satisfy client requirements cost-efficiently and on deadline. In doing so, we create value – far more value than the original business plan called for.
Written by Penny Pio, Senior Manager Shared Services – Exigent Group Limited.
