The legal industry looks for assistance 24/7
Loraine Cochrane, one of our client service managers explains how a great support team can make all the difference when it comes to keeping a customer happy with their round the clock support. Lawyers often work under incredibly tight deadlines and pressure. As the legal industry continues to evolve, we see a greater demand for 24/7 support at all times of the year, not least because, worldwide, there are always clients working, partly due to remote working.
At Exigent, our role is to support them by providing a first class, timeous service – every time. For example a key part of our role is to make the process of sending work to us easy – simplifying access to support services ensures that we can get the job done.
24/7 support demands for multi-skilled teams who are extensively trained to ensure that when they receive work, they are able to complete it as quickly as possible without compromising on the quality aspect. More often than not, tight deadlines require that we assign four or five people to a job in order to meet the deadline. At Exigent we have the capabilty, resource and the support function doing the jumping so that you don’t have to.
